Privacy Policy

The following Privacy Policy describes the online data collection practices of Think Big Life Coach Academy Inc (TBLCA). It explains the types of information we collect about you when you visit our website or virtual member platform and how we use this information. At TBLCA, we value your privacy and are committed to protecting your personal data. We handle your information in accordance with applicable laws and regulations, following industry best practices.

Purpose and scope

The Privacy Policy primarily covers information we collect online; however, it may also apply to some data you provide offline and through other methods, such as at a live event, by telephone, or through the mail.

The Privacy Policy describes the manner in which TBLCA collects information from all end users of our Internet services (the “Services”), including those who access some of our Services but do not have accounts (“Visitors”), and those who may purchase products and/or pay a monthly service fee to subscribe to the Service (“Members”).

How we collect data about you

We may collect different data about you, depending on how you use the Site.

Data you provide to us:


Online registration	The Site only contacts individuals who specifically request the same or in the event that they have signed up to receive our messaging, attended one of our events, or have purchased one of our products. This information includes name, e-mail address for registration or opt-in purposes and name, postal address, and credit card information when registering for our events or purchasing our products.
Online purchasing	If you order Services or products directly from TBLCA, we will use the personal information you provide only to process that order. If you complete an order for some other company(ies) that may be linked to our Site, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. TBLCA has no control over the third parties’ use of any personal information.
Signing up for our products or services	The personal information collected from Members during the signing up process (or at any other time) is used primarily to provide a customized experience while using our products and Services. Personal information collected includes name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services.
Communications and support	If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, messages, location, and any other data you provide or that we collect through automated means.
Data from third party sites	You are also given the option to link your TBLCA account on the Site with your account on a third-party site such as, Facebook. If you have accessed our Site via a social media platform, such as Facebook, we may collect information related to your social media account. Personal information may include your first and last name, gender, location, username, e-mail address, picture or phone number.

Some information is collected using cookies, web beacons, and tracking technologies. Please see the ‘Cookie Policy’ for more details on the types of cookies used.

The types of information we collect and store

TBLCA may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfilment of the Services we offer to you. Personal information may include:

Name
Email Address
Mailing Address
Billing Address
PayPal Email Address
Masked Credit Card Information (for refunds)
Age
Gender
Marital Status
Religion
Income Range
Education
Profession
Parent Status
Other responses to surveys and questionnaires
Sign-up source
Date of account creation
Date of account updates
IP address
Time stamp
Device type
Operating system
Browser

Email open clicks
User ID
User behaviour
Login history
Order details
Location
Facebook ID
Photo
Language
Country
Time zone
Birthday
NPS score
Your rating of our support
Telephone number
Telephone call recordings
Testimonials, with your authorization
Anonymized Facebook comments
Live location

How we use your personal information

TBLCA may use AI-driven tools to personalize your experience, such as recommending content, offering interactive responses, and suggesting courses based on your interests. Features like Eve might analyze data like usage habits, preferences, and interactions to increase engagement and improve content delivery. Since AI responses are not always perfect, we advise users to verify important information. The personal data collected may be used for purposes such as operating, improving, or promoting our Service; contacting you; sending emails if you’ve opted in; responding to your email inquiries—specifically, the return email address is used solely to reply and not shared with third parties; monitoring and analyzing trends like purchase history, sales, site behavior, email clicks, and opens; marketing through email and advertising, including retargeting via Google and Facebook notifications; and performing accounting, administrative, legal tasks, or profiling user preferences for a better user experience.

Who within our organisation has access to your data?

Within our organization, only personnel who need access to your data to deliver products and services, contact you, or handle your inquiries—including refund requests—are granted access. These staff members may belong to teams such as marketing, events, development, executives, or customer support. Employees are limited to viewing data pertinent to their specific roles, based on a “need to know” policy.

Who do we share your data with outside our organization, and why?

Processors

We might engage service providers to operate and enhance the Site, helping with tasks like payment processing, email delivery, surveys, contests, data hosting, ad management, and third-party marketing and analytics solutions, along with certain technical and customer support functions. We ensure these providers only access, process, and store your information for authorized purposes by signing Data Processing Agreements or Addenda.

Authorities

We may access, retain, and share information about you with third parties if we believe it is legally required or appropriate, such as in accordance with laws, regulations, legal processes, or audits. Additionally, we might disclose your information if we think your actions violate our Terms and Conditions or related policies, or if it is necessary to protect the rights, property, or safety of TBLCA or others, or to prevent fraud or abuse.

Transfer of business

If we or our assets are sold, or if TBLCA goes bankrupt, shuts down, or changes ownership, personal information might be among the assets transferred to or acquired by another party.

Why and for how long do we store the information we collect from you

We retain certain information collected from you while you are a member on the Site, and in some cases, where you have deleted your account, for the following reasons:
– To allow you to use our Site.
– To ensure we do not contact you if you have requested us not to.
– To provide you with a refund, if applicable.
– To better understand the traffic to our Site so we can offer all members the best possible experience.
– To detect and prevent abuse of our Site, illegal activities, and breaches of our Terms and Conditions; and
– To comply with applicable legal, tax, or accounting requirements.

We keep user data only as long as needed for the reasons described above. This means we store different types of data for varying periods, depending on the data’s nature, the user category it relates to, and the purposes for which we collected it.

Advertiser Disclosures

Google Analytics

We utilize Google Analytics Advertiser Features to enhance our business operations. These features include remarketing via Google Analytics, Google Display Network Impression Reporting, integrations with the Double Click Platform, and Demographics and Interest Reporting from Google Analytics. For example, this enables us to contact you if you start filling out our checkout form but leave before completing it, by sending a reminder email. The “Remarketing” feature helps us target visitors who have previously visited our site, ensuring the right audience receives the right advertising message.

Facebook

As advertisers on Facebook and through our Facebook page, we (not Facebook) may collect content or information from a Facebook user, which may be used as outlined in this Privacy Policy.

Security

We use various administrative, managerial, and technical security measures to protect your personal data. Our company maintains internal controls specific to handling personal information, including safeguards for online data. Employees are trained to understand and follow these controls, and we communicate our Privacy Policy, practices, and guidelines to them. Although we work hard to secure your information, you also need to take steps to protect your data. We advise you to be cautious and take precautions to safeguard your personal information while browsing the Internet.

Your rights under the GDPR

You have certain rights if you are within the EU. These include:

Right to access. This right lets you get a copy of your personal data and other additional information.
Right to restrict processing. You have the right to limit how your personal data is handled in specific situations.
Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to object to processing. The right to object enables you to stop or prevent us from using your personal data. This right applies when we rely on a legitimate interest as the legal basis for processing your personal data. You also have the right to object when we are processing your personal data for direct marketing and profiling purposes.
Right to erasure. You have the right to request that we delete or remove your personal data when it is no longer necessary for the purpose for which we originally collected or processed it.

Right to data portability. You have the right to obtain the personal data you have provided to TBLCA in a structured, commonly used, and machine-readable format.

To exercise your rights, you can contact TBLCA by emailing _______________

We do not collect personal information from children. Although our virtual platform offers lessons for children, these are designed for and with parents who want to help their children develop important skills. This Site is not intended for children under sixteen, and we do not knowingly gather or share personally identifiable information from such children. We carefully screen users submitting personal details to prevent children under sixteen from doing so. If we discover that we have unintentionally received personal information from a user under sixteen, we will delete it from our records.